Return & Refund Policy

At SophiaClara, we want you to love your purchase. If you’re not completely satisfied, we’re here to help.

Returns

We offer a 30-day return policy. This means you have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must be in the same condition in which you received it—unworn or unused, with its tags attached and in its original packaging. You will also need to provide a receipt or proof of purchase.

To request a return, please contact us at info@sophiaclara.com.

If your return is accepted, we will provide instructions on how and where to send your package. Items returned without first submitting a return request will not be accepted.

For any questions about returns, contact us at info@sophiaclara.com.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged or defective, or you received the wrong item, contact us immediately so we can evaluate the issue and make it right.

Non-Returnable Items

Certain items cannot be returned, including:

• Perishable goods, such as food, flowers, or plants

• Custom or personalized products

• Personal care and beauty products

• Hazardous materials, flammable liquids, or gases

Please contact us if you have questions or concerns about the eligibility of a specific item.

Exchanges

The fastest way to receive the item you want is to return the original item. Once your return has been accepted, you can place a separate order for the replacement item.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, the refund will be issued automatically to your original payment method within 10 business days. Please remember that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at info@sophiaclara.com.

Return Shipping

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

Original shipping charges are non-refundable.