Shipping Policy

Effective Date: January 1, 2025

Last Updated: November 29, 2025

At SophiaClara, we want to ensure your shopping experience is seamless from checkout to your doorstep. This Shipping Policy applies to all orders delivered within the United States.

1. Shipping Costs

We believe in transparent pricing. That’s why we offer free standard shipping on all U.S. orders.

• Shipping Cost: $0.00

• Hidden Fees: None. The price you see is the price you pay.

2. Processing & Delivery Times

We work quickly to get your order on its way. Here is what you can expect:

• Order Cut-Off Time: 12:00 PM (EST) / New York Time

  • Orders placed after this time will begin processing the following business day.

• Processing Time: 1–2 business days (Monday–Friday)

• Estimated Delivery Time: 3–7 business days after dispatch

Please Note: While most orders arrive right on schedule, delivery times may vary slightly during peak holiday seasons, extreme weather, or carrier delays. You will receive a tracking link via email the moment your order leaves our hands.

3. Our Trusted Delivery Partners

To ensure your package arrives safely, we partner with reliable logistics networks. Final-mile delivery is typically handled by trusted local carriers, including:

• USPS

• UPS

• FedEx

4. Address Changes

Double-checked your order and realized something is off? Don't worry, it happens.

• Please contact our support team within 24 hours of placing your order to update your shipping address.

• Note: Once an order has been dispatched, we are unfortunately unable to make any changes to the delivery address.

5. Order Cancellations

• Before Dispatch: You can cancel your order at any time before it ships at no extra cost.

• After Dispatch: Once your package is with the carrier, we cannot cancel the shipment. If you still wish to return your items after they arrive, please refer to our Refund Policy to initiate a hassle-free return.

6. Delayed or Damaged Deliveries

If your package arrives damaged, or if it’s taking much longer than expected, we are here to make it right.

• Email us at: info@sophiaclara.com

• For damaged items, please snap a couple of quick photos and attach them to your email so we can speed up your replacement or refund.

7. Customer Support

Our dedicated team is ready to help you with any questions or concerns.

• Support Hours: Monday–Friday, 8:00 AM – 5:00 PM (EST)

• Response Time: We reply to all inquiries within 24 hours on business days.

Our Support Location: To bring you the best service, our customer care team is based in the Netherlands, providing dedicated, English-language support specifically tailored for our U.S. customers.