Terms of service

Article 1 – Definitions

In these terms and conditions, the following definitions apply:

• Consumer: The natural person who is not acting in the exercise of a profession or business and enters into a distance contract with the entrepreneur.

• Day: Calendar day.

• Business Day: Monday through Friday, excluding public holidays.

• Durable Data Carrier: Any means that enables the consumer or entrepreneur to store information addressed personally to them in a way that allows future consultation and unchanged reproduction of the stored information.

• Right of Return: The option for the consumer to return a product within the return period set out in Article 5.

• Entrepreneur: The natural or legal person who offers products and/or services to consumers from a distance.

• Distance Contract: A contract concluded within the framework of a system organized by the entrepreneur for the distance sale of products and/or services, whereby, up to and including the moment of conclusion of the contract, exclusive use is made of one or more means of distance communication.

• General Terms and Conditions: The present General Terms and Conditions of the entrepreneur.

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Article 2 – Applicability

These general terms and conditions apply to every offer from the entrepreneur and to every distance contract and order between the entrepreneur and the consumer.

Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If the distance contract is concluded electronically, the text may be made available electronically in such a way that the consumer can easily store it on a durable data carrier.

Where these terms and our Return & Refund Policy address the same subject, the Return & Refund Policy prevails.

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Article 3 – The Offer

If an offer has a limited validity period or is made under conditions, this will be explicitly stated. The offer is non-binding; the entrepreneur is entitled to change and adjust the offer.

Apparent mistakes or errors in the offer are not binding for the entrepreneur. Every offer contains such information that it is clear to the consumer what the rights and obligations are. This particularly concerns:

• Price;

• Any shipping costs;

• The applicable return period;

• The method of payment, delivery, and performance.

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Article 4 – The Contract

The contract is concluded at the moment of acceptance by the consumer of the offer and compliance with the corresponding conditions. If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm receipt of the acceptance electronically.

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Article 5 – Returns

The consumer has 30 days from the date the order is received to request a return, in line with our Return & Refund Policy.

To be eligible for a return, the item must be in the same condition in which it was received — unworn or unused, with its tags attached and in its original packaging. Proof of purchase is required.

To request a return, the consumer must contact us at info@sophiaclara.com. Items returned without first submitting a return request will not be accepted.

Once a return has been received and inspected, the consumer will be notified whether the refund has been approved. Approved refunds are issued in full to the original payment method within 10 business days. The consumer's bank or card provider may require additional time to post the refund.

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Article 6 – Order Cancellations

An order may be cancelled free of charge on the day of purchase or the following day, provided it has not yet been dispatched. No cancellation or restocking fee applies.

Once an order has been dispatched, it can no longer be cancelled. The consumer may instead return the item under Article 5.

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Article 7 – Return Shipping Costs

The consumer is responsible for return shipping costs, unless the item received was damaged, defective, or incorrect, in which case we cover them.

Original shipping charges are non-refundable.

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Article 8 – Non-Returnable Items

The following items cannot be returned:

• Perishable goods, such as food, flowers, or plants;

• Custom or personalized products;

• Personal care and beauty products;

• Hazardous materials, flammable liquids, or gases.

Please contact us with any questions about the eligibility of a specific item.

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Article 9 – Damaged or Incorrect Shipments

SophiaClara is dedicated to ensuring all orders arrive in optimal condition. In the event that a shipment is received damaged or containing incorrect items, the following procedure applies:

1. Notification: The customer is requested to promptly contact us at info@sophiaclara.com, providing a detailed description and photographic evidence.

2. Resolution: A replacement item will be dispatched without delay at no additional expense to the customer, or a full refund will be issued, at the customer's choice.

3. Return Shipping: Where a return is required, we cover the cost.

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Article 10 – Business Information

• Trade Name: SophiaClara

• Contact Email: info@sophiaclara.com